Privacy Policy
How KNYX Pty Ltd collects, uses and protects your personal information.
1. Introduction
KNYX Pty Ltd (ACN/ABN 93 702 128 854), trading as KNYX, is committed to protecting the privacy of individuals whose personal information we handle. This Privacy Policy explains how we collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.
By using our website at https://knyx.site or engaging our services, you agree to the handling of your personal information as described in this policy.
2. The Australian Privacy Principles
The APPs set out standards, rights and obligations around the collection, use, disclosure, quality, security and access of personal information. KNYX Pty Ltd complies with all thirteen APPs, which cover:
- Open and transparent management of personal information (APP 1)
- Anonymity and pseudonymity (APP 2)
- Collection of solicited personal information (APP 3)
- Dealing with unsolicited personal information (APP 4)
- Notification of the collection of personal information (APP 5)
- Use or disclosure of personal information (APP 6)
- Direct marketing (APP 7)
- Cross-border disclosure of personal information (APP 8)
- Adoption, use or disclosure of government related identifiers (APP 9)
- Quality of personal information (APP 10)
- Security of personal information (APP 11)
- Access to personal information (APP 12)
- Correction of personal information (APP 13)
3. The Kinds of Personal Information We Collect
We collect personal information that is reasonably necessary for, or directly related to, our functions and activities as a provider of modern business services and solutions. This may include:
- Your name, job title and organisation
- Your email address and preferred contact details
- Information you provide in enquiries, quote requests and correspondence
- Information relevant to the delivery of business services you have engaged us to provide
- Website usage data collected through cookies and analytics tools
We do not collect sensitive information (such as health, racial, political or religious information) unless you have given us your consent and it is reasonably necessary for our functions, or the collection is otherwise permitted by law.
4. How We Collect Personal Information
We collect personal information in a variety of ways, including:
- Directly from you, when you contact us by email, complete a form on our website, or request a quote
- Through our website, including contact and quote request forms
- From third parties where you have consented to that collection, or where it is otherwise permitted under the APPs
- Through automated technologies such as cookies and analytics when you visit our website
Where it is lawful and practicable, you may deal with us anonymously or under a pseudonym. However, in most cases we require basic identifying information to provide our services and respond to enquiries effectively.
5. Purposes for Which We Use Your Information
We use and disclose personal information for the primary purpose for which it was collected, including:
- Responding to your enquiries and providing quotes
- Delivering business services and solutions to you or your organisation
- Managing our client relationships, invoicing and records
- Improving our website, services and customer experience
- Complying with our legal and regulatory obligations
We will not use or disclose your personal information for a secondary purpose unless you would reasonably expect us to do so, you have consented, or the use or disclosure is otherwise permitted under the Privacy Act.
6. Direct Marketing
We may use your personal information to send you information about our services where you have reasonably expected or consented to this. Every direct marketing communication we send will include a simple way to opt out. You may also ask us at any time to stop sending you marketing communications by emailing ceo@knyx.site, and we will act on your request promptly and free of charge.
7. Disclosure of Personal Information
We do not sell or rent your personal information. We may disclose personal information to:
- Service providers who assist us with hosting, analytics, communication or administrative functions, under contractual confidentiality obligations
- Professional advisers such as accountants, auditors and lawyers where reasonably required
- Government bodies, regulators or courts where required or authorised by Australian law
Where we disclose personal information to overseas recipients, we will take reasonable steps to ensure they do not breach the APPs in relation to that information, or we will obtain your consent to the disclosure.
8. Government Related Identifiers
We do not adopt, use or disclose government related identifiers (such as tax file numbers or driver licence numbers) as our own identifier of individuals, except where permitted under APP 9.
9. Quality of Personal Information
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, up to date, complete and relevant. If you believe the information we hold about you is out of date, incomplete or incorrect, please contact us so that we can correct it.
10. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These measures include secure data storage, access controls, encrypted communications and staff awareness practices.
When personal information is no longer needed for the purposes for which it was collected, and we are not legally required to retain it, we take reasonable steps to destroy or de-identify it in a secure manner.
11. Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you, and to request corrections to information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please email ceo@knyx.site with details of your request. We will respond within a reasonable period. Access will generally be provided free of charge; however, in some circumstances a reasonable administrative fee may apply, and we will inform you of this before proceeding.
In limited circumstances, we may refuse a request for access where permitted under the Privacy Act. If we refuse, we will provide written reasons and information about how you may complain about our decision.
12. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve functionality. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies; doing so may affect some features of the website. Analytics data collected through our site is used in aggregate form and is not intended to identify individual users.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
14. Complaints and Enquiries
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint about how we have handled your personal information, please contact us:
- Email: ceo@knyx.site
- Post: KNYX Pty Ltd, Perth, WA, Australia
We take privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review this policy periodically.
16. Contact Details
KNYX Pty Ltd
ABN 93 702 128 854
Perth, Western Australia, Australia
Email: ceo@knyx.site
Website: https://knyx.site